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Our office hours are 8.00am to 7.00pm (AEST), Monday to Friday (excluding national public holidays). WFI clients can lodge claims 24/7 by calling 1300 934 934.

Business interruption claims

If your business has been affected by COVID-19 and you have business interruption cover, talk to us about making a claim on 1300 934 934.

There have been two test cases in relation to business interruption cover and COVID-19 impacts. Information about these test cases is available on the Insurance Council of Australia’s website.


Talk to one of our friendly team members.

1300 934 934

Get in direct contact your local area manager by phone or email. Search by state or postcode.

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Use our online form to request quote and one of our friendly team members will call you back.

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Use our online form to notify us of a loss.

Make a claim

Use our online form to send us a message.

Make an enquiry

Find out more about our complaints and disputes handling process.

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National Relay Service

If you’re deaf or hard of hearing, call the National Relay Service teletypewriter on 13 36 77 and enter our phone number 1300 934 934 (8am–7pm AEST, Mon–Fri).

Find out about interpreting services available.

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If you're affected by family and domestic violence, we're here to support you.

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Talk to us about how we can help if you’re having trouble making your insurance payments.

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