At WFI our service is the cornerstone of our business. We are committed to providing our clients with personalised and efficient service.
WFI operates within the General Insurance Code of Practice, a set of standards developed by the Insurance Council of Australia (ICA). This Code of Practice sets minimum service standards which complement the world-class regulatory system now governing Australia's financial services sector.
For more information about the General Insurance Code of Practice, click here.
The ICA also provides Consumer Guides to help consumers understand the basics of insurance and to learn how insurance works and the risks of underinsurance. This information can be accessed on the ICA website at www.insurancecouncil.com.au.
WFI is committed to handling all personal information it collects in accordance with privacy legislation.
Our Complaints Handling Procedures
If you have any reason to complain, we will do everything possible to resolve the matter on your initial contact with us. You can access a copy of our complaints handling procedures in the Our Commitment To You brochure, which can be downloaded below.
The Financial Ombudsman Service
Telephone: 1300 78 08 08
Post: GPO Box 3, Melbourne, Victoria 3001
Financial Services Guide
The purpose of our Financial Services Guide (FSG) is to help you make an informed decision about whether to use the financial services we can provide to you. You can download a PDF of the FSG by clicking on the link below: