Severe weather update
Response to clients affected by severe weather in northeast Victoria and parts of South Australia and New South Wales is a priority for WFI
WFI has insurance claims teams and local area managers standing by to assist its clients in dealing with claims arising from the severe weather affecting northeast Victoria and parts of South Australia and New South Wales.
"Clients of WFI can rest assured that all insurance claims received will be treated individually, carefully assessed and processed as quickly as possible," said John Ripepi, the CEO of WFI.
Mr Ripepi said WFI clients do not need to worry about finding their insurance policy details. Simply call 1300 934 934 and the WFI team will help them to lodge a claim.
"Our teams are already working to ensure that our clients have their claims for damage assessed and processed as quickly as possible and we can help our clients with any questions about the type of cover they have under their insurance policy."
Mr Ripepi offered the following advice for people in the immediate aftermath of damage:
- water and mud-damaged possessions, such as carpets and soft furnishings, can be removed from your property for hygiene reasons. Please take photos and record details of the items before you dispose of them, this will help us to assess your claim
- it will assist the claims process if you make an inventory of the possessions that have been damaged or lost.
WFI, a member of the Wesfarmers group, is experienced in helping clients following events such as this and will be drawing upon its national resources to ensure that clients receive the best possible service.
WFI clients should call 1300 934 934, or contact their local Area Manager, for claims assistance.
